• Agent management software
• Software integrations for customer relationship management
• CRM applications such as Salesforce, Oracle, and others mean that you can manage your company and your salesforce easily
• Customer routing
• Omnichannel outbound and inbound routing to help make sure that the customer ends up in the right place.
This includes SMS, voice, and email routing.
• Actionable call center analytics and reporting.
• Call center operations and control